Legal & Compliance Documentation
Last Revised: September 2026 // SecurityLogicWave Corporate Governance
Entity: SecurityLogicWave
Address: ul. Zwycięstwa 88, 44-100 Gliwice, Poland
Contact: [email protected]
Privacy Policy
SecurityLogicWave ("we," "our," or "us"), headquartered at ul. Zwycięstwa 88, 44-100 Gliwice, Poland, is committed to protecting the privacy and personal data of all visitors, clients, and partners interacting with our cybersecurity services and digital platforms.
Data We Collect
We collect personal information you voluntarily provide when submitting consultation requests, including your full name, email address, phone number, organization name, and project specifications. We also collect standard web analytics data including IP addresses, browser metadata, and session telemetry through encrypted cookie mechanisms.
Purpose of Processing
Your personal data is processed exclusively for: (a) responding to your security assessment inquiries, (b) delivering contracted cybersecurity services, (c) maintaining compliance with statutory tax and regulatory obligations, and (d) improving our threat detection platform performance. We operate under the lawful basis of contractual necessity and legitimate interest as defined under Article 6(1) of the General Data Protection Regulation (EU) 2016/679.
Data Retention
Personal data is retained for the duration necessary to fulfill the purpose for which it was collected. Active client data is retained for the duration of the service engagement plus 12 months. Inactive inquiry data is purged after 6 months. Financial records are retained for 5 years in accordance with Polish tax legislation.
Your Rights
Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days.
Data Security
All personal data is stored on encrypted EU-hosted cloud infrastructure compliant with ISO/IEC 27001 standards. We implement TLS 1.3 encryption in transit, AES-256 encryption at rest, and maintain strict access controls with multi-factor authentication for all personnel accessing client data.
Terms of Service
These Terms of Service ("Terms") govern all cybersecurity services, consultations, and deliverables provided by SecurityLogicWave, registered at ul. Zwycięstwa 88, 44-100 Gliwice, Poland. By engaging our services, you agree to the following conditions.
Scope of Engagement
All service engagements are governed by explicitly contracted Statements of Work ("SOW") executed between the Client and SecurityLogicWave. Each SOW defines the specific deliverables, timelines, pricing, and acceptance criteria for the engagement. SecurityLogicWave will deliver services with professional diligence consistent with industry-standard cybersecurity practices.
Intellectual Property
Upon complete settlement of all agreed commercial invoices, SecurityLogicWave assigns all worldwide intellectual property rights in the client-specific deliverables, including custom security configurations, audit reports, remediation scripts, and compliance documentation, directly to the Client. Pre-existing tools, methodologies, and frameworks remain the property of SecurityLogicWave.
Confidentiality
Both parties agree to maintain strict confidentiality of all proprietary information exchanged during the engagement. SecurityLogicWave will not disclose vulnerability findings, attack surface data, or security posture details to any third party without explicit written consent from the Client, except where required by law.
Limitation of Liability
SecurityLogicWave's total aggregate liability for any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. SecurityLogicWave shall not be liable for indirect, consequential, or incidental damages. Nothing in these Terms excludes liability for gross negligence or willful misconduct.
Governing Law
These Terms are governed by the laws of the Republic of Poland and the applicable European Union regulatory framework. Any disputes shall be resolved through the competent courts in Gliwice, Poland, unless alternative arbitration is agreed upon in the SOW.
Refund & Reimbursement Policy
SecurityLogicWave is committed to transparent and fair commercial practices. This Refund Policy outlines the conditions under which refunds or reimbursements may be issued for cybersecurity services rendered.
Project-Based Engagements
For fixed-scope project engagements, a 50% deposit is required to initiate work. This deposit is non-refundable once the engagement has commenced and deliverable production has begun. The remaining balance is due upon delivery and Client acceptance of the agreed deliverables as defined in the Statement of Work.
Cancellation Before Commencement
If a project engagement is cancelled in writing before any deliverable work has commenced, a full refund of the deposit will be issued within 14 business days, less any administrative processing fees not exceeding 5% of the deposit amount.
Service Defects
If delivered services materially fail to meet the specifications outlined in the Statement of Work, the Client may request a remediation period of 14 business days. If remediation does not resolve the material deficiency, a proportional refund of the affected service component will be issued at SecurityLogicWave's discretion.
Monthly Retainer Services
Monthly retainer services, including 24/7 SOC monitoring, may be cancelled with 30 days' written notice. The current billing period will be honored in full. No partial-month refunds are issued for retainer services already in progress.
Refund Processing
All approved refunds are processed to the original payment method within 14 business days. Refund requests must be submitted in writing to [email protected] with the original invoice number and a description of the reason for the refund request.